An Open Letter
With our re-opening after the global pandemic, there are policies now that you as clients, and us as professionals will be taking to ensure everyone is safe!
-We are asking all clients to show up to your appointments alone, we are limiting the number of bodies in our studios. If you bring someone with that does not have an appointment at the exact same time as you, they will be asked to leave.
- We ask that you show up to your apt. at your exact schedule time, please either wait in your car, or outside of the studio.
-We ask you to wear a mask into the studios, and keep it on the entire visit.
- We ask that you pay by card, or e-transfer.
-We will not be offering drinks.
-There will not be a public washroom at our Whyte ave location, as it is shared with many other business on the top floor.
-if you are feeling sick, or have had someone at home that has been sick we ask you to stay home, if you show up to your appotiment and are showing signs of being sick, we will ask you to leave.
-All hair services and products will have an increase in price, to help off set extra costs.
For more info enquire at your next appointment or give us a call!
We look forward to seeing you!
Communication and punctuality is the heart of our appointment based scheduling. While booking an appointment, please keep in mind that we provide enough time for our stylists and aestheticians to be able to comfortably perform the services requested and provide the quality of a salon experience that you deserve. If you are running late for a scheduled appointment, we require that you phone ahead of time to notify your service provider as this can cause your stylist or aesthetician to be late for other scheduled clients. Please be advised that arriving late for an appointment means that we might not to be able to perform the service to its full extent or at all, which may result in completely rescheduling the appointment. Mutually, if your service provider is running behind with another client we will notify you as soon as we are able.
Unless it’s an emergency, our studio has a firm policy of requiring a 24 hours’ notice when cancelling or rescheduling an appointment. Failing to do so will result in a friendly reminder of our policy and repeat offenders may be subject to a cancellation fee directly proportionate to the services and timing scheduled.
PLEASE NOTE: Our 24-hour cancellation policies have been temporarily suspended. If you or someone close to you is feeling unwell, we ask that you please cancel your appointment. Your health and the health of our employees is our top priority!
We invest our business in only meaningful and ecological product lines, but that does not mean a certain product might be suitable for everyone. If you are unsatisfied with the results of a purchased product within a two-week time frame and are using it as directed, you may exchange it for a product of equal or lesser value.
At Adara we want you to feel your most beautiful or handsome, and sometimes when leaving a salon you might be unsure if that is how you really feel. If you are finding a cut or colour done by one of our stylists isn’t suiting you as well as you anticipated, we simply ask that you contact our receptionist within a maximum of two weeks of the initial appointment. From there we will book you a corrective appointment with the same stylist and fix the issue accordingly.
Adara reserves the right to charge a static environmental fee for hair services. This payment goes directly towards helping us cut the cost of being able to participate in the Green Circle Salons program. This allows us to safely recycle chemicals and plastics, compost organic materials such as coffee and tea, and convert hair clippings into hair booms that help soak up oil spills.
We want to thank you for continuing to be an integral part of the Adara family. If there is anything that can be done to make your visits more enjoyable please notify your service provider or receptionist.
With passion and gratitude,
The Adara Staff